Any claims for misprinted/damaged/defective items must be submitted to Printful within 4 weeks after the product has been received. You can contact them at [email protected]. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on the part of Printful are covered at their expense. In this case, the return address is set by default to the Printful facility (see your receipt for details). Once Printful receives your returned shipment, an automated email notification will be sent to you. Note: Unclaimed returns get donated to charity after 4 weeks.
Reasons for Returns
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to the originating Printful facility. You will be liable for reshipment costs once they have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to the originating Printful facility and you will be liable for the cost of reshipment.
Other returns – Printful does not refund orders for buyer’s remorse or size exchanges. Please contact [email protected] if either of these are the reason for your return.